Issue Briefs

breaking down complex social issues into compact, accessible research briefs

 
 

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Project Type

digital experience design
information design
service design
social innovation

Skills

problem framing
secondary research
research synthesis: frameworks
brainstorming
prototyping: writing process
storytelling
branding

Role

cofounder
framework lead
researcher
prototype lead

The Challenge

In the past decade, students of all ages have become interested in the field of social innovation. While interest has grown, information resources haven’t kept up.

Social issues contexts are notoriously difficult to understand: stakeholders are vast and varied, information is scattered, and issue causes and consequences are interconnected and complex. The lack of a foundational information resource presented a large barrier of entry for aspiring social innovators.

As a member of the founding team, I worked with The Ballard Center for Social Impact, the world’s largest university program focused on social impact, to solve for this tension of aspiration without adequate information. The result?


A social issues research library that empowers social innovators with the information they need



A snapshot of our final product: a social issues research library that spans a large variety of issues.

 
 

The Process

Social issues are complex, and our social innovators needed simple, structured information to inform their aspirations.

Social innovators also come in all sizes, shapes, and ages, and it was critical that our resource meet the needs of youth changemakers and professionals alike. So, we started with a central question.

 
 

How do you create a resource that is simultaneously rigorous and accessible?

 
 


To determine how we might achieve rigor and become a highly trusted academic resource, we researched existing publications that represent the standard for rigor: academic journals, law/business reviews, and government reports, paying careful attention to their sources of information.

Next, we brainstormed how we might develop a voice and a structure that would be accessible. We determined that our voice would be simple, direct, approachable, and consistent by 1) creating a style guide, 2) defining key terms, and 3) executing a peer editing system.

Partnering up as peer editors was one tactic we developed to ensure a consistent, simple voice.


In developing our structure, we surfaced a critical insight: while each social issue is uniquely complex, each can be broken down into key components that are consistent across issue areas.

After multiple rounds of iterating on these components, we settled on the following structure:

  • contributing factors

  • consequences

  • practices - description, impact, gaps

  • key takeaways

A snapshot of a brainstorm on structure and voice. After several iterations, our key components surfaced.


To prototype
our structure and voice, I selected a topic, Sexual Assault Against Women in India, and began writing a brief. To right-size our scope for each topic, we developed the following formula: issue area + demographic + geographic area.

My topic—inspired by my time in India.


My topic was inspired by prior travels to India and my fierce belief that lifting up women accelerates progress across the board. The previous summer I had traveled to India with a humanitarian group where I partnered with a local non-profit to build self-sustaining latrines, provide english lessons, create a fundraising campaign, and offer togetherness at a leper colony.

 
 

I poured myself into research—filtering through complex, international sources—simultaneously parsing interconnected factors as well as connecting the dots. Diving into the writing process enabled me to surface several key learnings about our structure and voice, iterating as I went, to develop the final product.

A look into the writing process: visualizing how the variety of factors are connected.

 
 

The Result

With final briefs in hand, the website was structured and published. Since then, thousands have accessed our briefs and students continue to contribute—growing their social analysis skills.

Access my published papers here and here!

 

lessons

  • Dive in and “try stuff” to figure out how to move forward next.

  • I find projects with purpose very motivating and rewarding.

  • Simplicity + complexity can successfully co-exist in one product.

  • There are patterns in complex information if you dig in and look.